Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how FLORICHMINT LLC (“FLORICHMINT,” “we,” “us” or “our”) handles personal information in connection with florichmint.com, including information submitted through our general contact, partnership, Global Trade Services, Global Trade Academy, program-expression-of-interest and faculty-interest forms.

This Privacy Policy applies to florichmint.com and the website services operated through it.

FLM RENO FMCG LTD operates the group’s Ghana FMCG business through its own commercial platform. Information submitted directly through renoghana.com is subject to the privacy information published on that website.

2. Information We Collect

We collect information that you choose to provide when contacting or interacting with us. Depending on the form or inquiry, this may include your name, organization, position or role, business email address, telephone or WhatsApp number, country, program or service interests, inquiry subject and message, and other information you voluntarily provide.

Please do not submit confidential contracts, proprietary documents, payment-card information, government identification numbers or other highly sensitive personal information through an initial website inquiry unless specifically requested through an appropriate secure process.

When you access the website, our hosting, security or technical service providers may automatically process limited technical information necessary to operate, secure and troubleshoot the site, such as IP address, browser or device information, access time, requested pages and similar server-log information.

When an inquiry form is submitted, we record the browser identification string associated with the submission and a one-way encoded value derived from the submitting connection and browser. These are used solely to limit repeated or automated submissions and to protect the website against abuse.

The website may use cookies or similar technologies that are necessary for security, functionality or technical operation. We do not currently operate analytics platforms, advertising tags or third-party tracking technologies on this website, and we do not use the website to serve targeted advertising.

3. How We Use Information

Information submitted through website forms is stored using secure backend services, processed through form-processing and anti-spam systems, and transmitted through a transactional email service so that authorized FLORICHMINT personnel can receive and respond to the inquiry.

We may use information submitted through the website to:

• respond to inquiries and communications;
• route inquiries to the appropriate FLORICHMINT business, platform or operating company;
• evaluate potential business, trade, educational, supplier or institutional relationships;
• administer expressions of interest for Academy programs or faculty participation;
• prepare, establish or manage engagements where subsequently agreed;
• maintain the security, integrity and functionality of the website;
• maintain appropriate business and compliance records;
• comply with applicable legal obligations; and
• send a transactional notification to authorized FLORICHMINT personnel so the inquiry can be reviewed and responded to.

We do not sell personal information.

Information submitted through inquiry forms is not used to enroll individuals automatically in promotional or marketing communications.

4. Basis for Processing Where Applicable

Where applicable law requires a legal basis for processing personal information, we process information as appropriate to respond to your request, take steps requested before entering into a business relationship, pursue legitimate business interests, comply with legal obligations or rely on consent where consent is specifically requested and legally required.

5. How We Share Information

We may share information internally with the FLORICHMINT business, platform or operating company relevant to your inquiry, including FLM RENO FMCG LTD, FLORICHMINT Global Trade Services or FLORICHMINT Global Trade Academy, where necessary to review and respond to your request.

We may also use service providers that support the operation of the website and related business processes, including providers of hosting, secure storage, form processing, security and anti-spam controls, and transactional email delivery. These providers may process information only as necessary to provide the services they perform on our behalf.

We may disclose information where required by law, regulation, court order or other lawful process, or where reasonably necessary to protect the rights, property, security or legitimate interests of FLORICHMINT, our operating businesses, website users or others.

6. No Sale of Personal Information

FLORICHMINT does not sell personal information submitted through this website. We do not use inquiry-form information for targeted advertising or cross-context behavioral advertising.

7. Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, managing any resulting business relationship, maintaining appropriate business records, resolving disputes and meeting legal, regulatory or compliance obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on where you reside and applicable law, you may have certain rights concerning your personal information. These may include rights to request access, correction or deletion of personal information, or to object to or request restriction of certain processing.

Where applicable, you may also have rights relating to data portability, withdrawal of consent where processing is based on consent, or appeal of certain decisions concerning a privacy request.

To submit a privacy request, contact: support@florichmint.com

We will review and respond to valid requests in accordance with applicable law.

10. International Data Processing

FLORICHMINT LLC is based in the United States and maintains business activities and relationships involving the United States, Ghana and selected international markets.

Information submitted through this website may be processed or stored in the United States or other jurisdictions where FLORICHMINT, its operating businesses or service providers maintain relevant operations or infrastructure. Where required by applicable law, appropriate measures are used in connection with cross-border processing of personal information.

11. Children’s Privacy

This website is intended for business and professional audiences and is not directed to children. FLORICHMINT does not knowingly seek to collect personal information from children through this website.

If we become aware that personal information has been submitted by a child in circumstances where it should not have been collected, we will take appropriate steps in accordance with applicable law.

12. Third-Party Websites

This website may contain links to third-party websites or separate operating-company platforms, including renoghana.com. FLORICHMINT is not responsible for the privacy practices of independent third-party websites. Users should review the privacy information applicable to the website they visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, service providers or applicable requirements. The current version will be published on this page with the date of the most recent update.

14. Contact

Questions about this Privacy Policy or FLORICHMINT LLC’s handling of personal information may be directed to:

support@florichmint.com

or by mail to: